Welcome to the Creative Cone

If you continue to browse and use this website and place an order you agree to be bound by the following terms and conditions. Throughout these terms and conditions “I” means The Creative Cone; “you” means the customer. Your use of this website and any dispute arising of such use of the website is subject to English Law.

Orders
when placing an order online you are making an offer to purchase goods which amounts to a binding contract. An email will be sent confirming receipt of payment and effectively accepting the order. I reserve the right to refuse any order.

 

Making a purchase
Making a purchase couldn’t be easier. You make a payment for goods via our secure checkout. Simply click on ‘add to cart’ for the item you wish to buy. You can then continue shopping or you complete your order. The creative Cone will then send you an email confirming the transaction. This will normally happen within 24 hours.


Packaging and Postage.
For all UK orders the delivery costs are included in the purchase price.

As purchase are handmade by different artists, items may arrive separately. 

Please get in touch before purchasing if you are outside of the UK. 

Delivery
We aim to deliver items within 5 working days but as the items are all handmade delivery may take a maximum of 3 weeks. If your order is a commission. If for any reason we are unable to deliver your items within this timescale you will be contacted.

Returns/Refunds
I think you will be satisfied with your purchase. But if you are not satisfied we offer a 14 days returns policy. Please
 contact me immediately by email to advise me that you are returning the item and I will give you instructions for returns.

We will then refund you as soon as possible and in any case within 30 days. 

If you wish to cancel your order please contact me as soon as possible. If the item has been dispatched you must return the item to us at your own cost.

For your protection we recommend you use a recorded delivery service for returning items. You must also make sure that items are securely packaged and in their original condition on returning them.

Earrings cannot be returned due to hygiene reasons. Customised items, commission and items made to order cannot be returned.

This does not affect your statutory rights.

Faulty goods
In the unfortunate and unlikely event that an item is found to be faulty or damaged please contact me by email as soon as possible and return the item within 7 days for a full refund or exchange.

For your protection we recommend you use a recorded delivery service for returning items. You must also make sure that items are securely packaged.

Content
I will try to ensure that the content on the website is always up to date but you should treat the content for your general information and use only. It is subject to change without notice.

Copyright
All the material and content on this website is owned by the Creative Cone. Use or reproduction is prohibited unless it has my express and written consent. The content of this website and all designs are the copyright of the individual artists. All rights reserved.

Disclaimer
I make no representations or warranties of any kind, expressed or implied, about the accuracy, reliability, suitability or availability of the information, products or related graphics contained on the website for any purpose. I attempt to illustrate the colour and design of the item and as accurately as possible. Natural products are used and therefore the colours and textures vary as do the representation on different browsers and computer monitors. I cannot guarantee that this website is free from computer viruses.

You may use links from this website to other websites which are not under my control. The inclusion of any links does not in any way imply a recommendation or endorsement of those websites or the views expressed within them.

I hold no responsibility for injuries occurring during classes sold on this website.

Privacy Policy
Because Stripe is used for the primary method of payment I do not see any of your financial information once a purchase is made. The information I collect includes name, address, telephone number and email address. I will not disclose this information to any third parties. This information is secure.